Course Content
Corporate Telephone Etiquette – Introduction
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Module 1: Core Principles of Professionalism
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Module 2: The Anatomy of Answering a Call
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Module 3: Making Outbound Calls with Purpose
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Module 4: Mastering Transfers and Hold Procedures
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Module 5: Taking Accurate Messages
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Module 6: Voicemail and Technology Standards
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Module 7: Handling Difficult and Angry Callers
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Module 8: Cultural Sensitivity and Inclusivity
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Module 9: Conference Call Etiquette
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Module 10: The Do’s and Don’ts Checklist
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Final Quiz
Summative Assessment Telephone Etiquette
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